Feedback and complaints

We take all feedback and complaints seriously.

Feedback about our policies or the Funding Scheme for MPs

If you are an MP, MPs’ staff member or member of the public and would like to give us feedback on our policies or the rules of the Funding Scheme for MPs, please email info@theipsa.org.uk and mark it for the attention of the policy team.

Complaints about an MP’s conduct

If you are a member of the public, including the media, and want to make a complaint about an MP’s conduct, you should contact the Parliamentary Commissioner for Standards.

Find out more about the complaints the Commissioner can investigate and how to contact them.

The Commissioner for Standards cannot investigate all allegations from constituents – including, for example, allegations about how an MP has handled a case.

Complaints about MPs’ business costs

If you are a member of the public, including the media, and want to make a complaint about an MP’s business costs, you should contact IPSA’s Compliance Officer by email at compliance@theipsa.org.uk.

If you are an MP or MP staff member and want to make a complaint about the payment or non-payment of claims, you should contact IPSA’s Compliance Officer by email at compliance@theipsa.org.uk.

Complaints about our performance

If you are an MP or MP staff member and want to make a complaint about the performance of IPSA in the delivery of its duties, you should contact us by email at feedback@theipsa.org.uk.

Further details of our complaints procedure can be found in our complaints and feedback princliples.