MP Services Manager
Two permanent, full-time roles
Working with colleagues across IPSA, your shared objective will be to develop, monitor and lead a high-performing team to deliver high quality, consistent and timely advice and support to MPs and their teams. You will collaborate with, support and challenge other members of the team, with a collective responsibility for delivery. You will live our values, lead by example, and develop your team thereby improving the satisfaction of both our customers and our people.
Depending on your role, you will be responsible for one of the following:
leading a team that delivers advice and support on how to access funding, manage budgets and ensure spending is compliant with the rules
leading a team that delivers advice and support on how to register and access funding for rented homes and offices and for processing registrations, ensuring spending is compliant with the rules
You will collaborate with MPs and their staff to resolve complex issues and complaints sensitively, escalating where required. Using relevant data and insight you will monitor and improve service performance against key performance indicators.
Read the full job description and further details on how to apply.
If you are interested in applying for this role, please send your CV and a covering letter of a maximum of 400 words to HR@theipsa.org.uk.
Your covering letter should clearly demonstrate how your experience matches the job description and person specification. We are committed to diversity and inclusion and welcomes applicants from all backgrounds.
As such, please ensure your CV and cover letter does not contain any personal details which could identify you.
Process and Improvement Lead
Fixed Term until 31 March 2022
The Process Improvement Lead will support the Strategy and Change team and organisation to deliver the future vision, purpose and strategic objectives.
Working with our Senior Leadership Team you will review our end-to-end business processes to ensure they are efficient, intuitive and seamless. You will also support the organisation to embed a culture of continuous improvement.
Our aim is to make it easy for our MPs and their staff to comply with the regulatory scheme and for our people internally to have slick processes that save time and eliminate waste, automating processes, where appropriate.
You will:
work with the organisation to map current processes and create efficient, intuitive seamless future processes, sharing knowledge on what good looks like
focus heavily on internal and external user experiences to deliver high standards of service
create an internal agile methodology of process improvement as part of a wider improvement culture, implementing tried and tested tools and techniques across the organisation
As a small organisation, we are ideally looking for someone who has a wide skill set across change management and business analysis as well as process improvement to enable end-to-end continuous improvement and culture change across the organisation.
Read the full job description and further details on how to apply.
If you are interested in applying for this role, please send your CV and a covering letter of a maximum of 400 words to HR@theipsa.org.uk.
Your covering letter should clearly demonstrate how your experience matches the job description and person specification. We are committed to diversity and inclusion and welcomes applicants from all backgrounds.
As such, please ensure your CV and cover letter do not contain any personal details which could identify you.