Careers at IPSA

Our people are our greatest asset. 

It is a real challenge to regulate and support 650 MPs and more than 3,000 of their staff.  

We need people with the skills, resilience and drive to make our work a success. 

We want IPSA to be a diverse and inclusive high-performing organisation. To do this we recruit, retain and develop people with a broad range of skills and experience from all backgrounds.

If you share our values, we want to hear from you. 

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MP Services Manager

Two permanent, full-time roles

Working with colleagues across IPSA, your shared objective will be to develop, monitor and lead a high-performing team to deliver high quality, consistent and timely advice and support to MPs and their teams. You will collaborate with, support and challenge other members of the team, with a collective responsibility for delivery. You will live our values, lead by example, and develop your team thereby improving the satisfaction of both our customers and our people.

Depending on your role, you will be responsible for one of the following:

  • leading a team that delivers advice and support on how to access funding, manage budgets and ensure spending is compliant with the rules

  • leading a team that delivers advice and support on how to register and access funding for rented homes and offices and for processing registrations, ensuring spending is compliant with the rules

You will collaborate with MPs and their staff to resolve complex issues and complaints sensitively, escalating where required. Using relevant data and insight you will monitor and improve service performance against key performance indicators.

Read the full job description and further details on how to apply.

If you are interested in applying for this role, please send your CV and a covering letter of a maximum of 400 words to HR@theipsa.org.uk.

Your covering letter should clearly demonstrate how your experience matches the job description and person specification. We are committed to diversity and inclusion and welcomes applicants from all backgrounds.

As such, please ensure your CV and cover letter does not contain any personal details which could identify you.


Process and Improvement Lead

Fixed Term until 31 March 2022

The Process Improvement Lead will support the Strategy and Change team and organisation to deliver the future vision, purpose and strategic objectives.

Working with our Senior Leadership Team you will review our end-to-end business processes to ensure they are efficient, intuitive and seamless. You will also support the organisation to embed a culture of continuous improvement.

Our aim is to make it easy for our MPs and their staff to comply with the regulatory scheme and for our people internally to have slick processes that save time and eliminate waste, automating processes, where appropriate.

You will:

  • work with the organisation to map current processes and create efficient, intuitive seamless future processes, sharing knowledge on what good looks like

  • focus heavily on internal and external user experiences to deliver high standards of service

  • create an internal agile methodology of process improvement as part of a wider improvement culture, implementing tried and tested tools and techniques across the organisation

As a small organisation, we are ideally looking for someone who has a wide skill set across change management and business analysis as well as process improvement to enable end-to-end continuous improvement and culture change across the organisation.

Read the full job description and further details on how to apply.

If you are interested in applying for this role, please send your CV and a covering letter of a maximum of 400 words to HR@theipsa.org.uk.

Your covering letter should clearly demonstrate how your experience matches the job description and person specification. We are committed to diversity and inclusion and welcomes applicants from all backgrounds.

As such, please ensure your CV and cover letter do not contain any personal details which could identify you.

You demonstrate excellent judgement.  

You can influence people. 

You understand IPSA’s aims and want to help us achieve our goals. 

As well as your basic salary we have a substantial package of core benefits, including: 

  • 25 days annual leave, increasing to a maximum of 30 days with experience

  • season ticket loan

  • membership of the Civil Service Pension Scheme 

  • occupational sick and maternity pay

  • a culture of inclusion and diversity

  • flexible working

We know that our success depends on the quality of our people and are committed to continuous learning and professional development.  

Our offices are based in Central London, opposite Covent Garden.

By applying you confirm that you have the right to work in the UK, and have

We are committed to being a diverse and inclusive organisation and we welcome applicants from all backgrounds. We are looking for people with a range of skills, experience and knowledge.

We have BAME, Green and LGBT+ networks to celebrate and promote equality, diversity and sustainability. 

If you have a disability, please let us know if we can make any adjustments to enable you to apply for a role.

If you would like to apply for any of our advertised roles, please ensure your CV and cover letter does not contain any personal details which could identify you.

Please remove any reference to your:

  • name and title

  • educational institution names

  • age and gender

  • email address

  • postal address and telephone number

  • nationality and immigration status

We may be unable to consider your application if you do not follow these guidelines.

When you submit your application via email to our HR team your name and email address will be visible only to them and not those who will conduct the shortlisting. Our HR team will contact you if you have been shortlisted.

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