Details of IPSA postal service provider

I can confirm that we hold information relevant to your request.

Do you receive physical post from Royal Mail? [inbound for the purpose of this request defined as physical communication from users of your service]

Yes What was the number of envelopes received in 2019? [number of envelopes received from users of your services in 2019]

No. of envelopes – we received 306 envelopes in the calendar year January – December 2019, however this constitutes all envelopes which were received in the office, and not just those delivered by Royal Mail. We do not keep a separate list of this mail.

Do you process the work in-house or is it outsourced to a specialist provider? [whether the inbound services are received, open/ sorted and scanned by yourselves or third party]

In-house .

If above is a specialist provider please answer the following sub questions [high level information relating to the contract with the third party for outbound services]

Not applicable .

• Annual value of the contract £(GBP)

• Contract term - months

• Renewal date – dd/mm/yyyy

• Framework or direct award

I would also like to address the point in the request which said:

Due date of 20 working days calculated on English UK public holidays.

I am afraid that this is incorrect as the calculation includes any UK public holidays, not limited to England. Section 10(6) of the FOIA deals with this:

“(6) In this section—

“the date of receipt” means—

(a) the day on which the public authority receives the request for information, or

(b) if later, the day on which it receives the information referred to in section 1(3);

“working day” means any day other than a Saturday, a Sunday, Christmas Day, Good Friday or a day which is a bank holiday under the Banking and Financial Dealings Act 1971 in any part of the United Kingdom.”